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A Guide to Making Your Customer Service Disability-Friendly

February 06, 2018

Maybe it’s a waiter who doesn’t quite understand the order. Maybe it’s a phone representative who loses patience easily. Maybe it’s a cashier who refuses to make eye contact or uses a demeaning tone of voice.

No matter what your situation is, your customers with disabilities are simply your customers. Ensuring they have a positive experience today leads to increased business tomorrow. Does this sound good? It really is.

Follow this five-step guide to making sure your customer service is disability-friendly.

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The Benefits of Making Your Business’s Marketing Accessible

January 30, 2018

If you’re a business owner, you know all about the ADA guidelines for ensuring accessibility to persons with disabilities. It’s the right thing to do and it’s the law! But did you know your business marketing might be missing the mark?

An estimated 51.2 million Americans live with some type of disability. That translates to nearly 1 out of every 6 potential customers for your business.

Here are 3 ways that making your business marketing more accessible can help improve your bottom line.

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6 Influential Moments in the Disability Employment Movement

January 16, 2018

The United States has come a long way to promoting and advancing employment opportunities for people with disabilities—but many of the milestones along the way wouldn’t have happened without the contributions of some key, influential people.

Here are six of those singular, impactful moments in the disability employment movement.

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The Guide to Disability-Friendly Business Practices

January 05, 2018

Are you a business representative looking to diversify your workforce and make your workplace more disability-friendly? There’s an excellent one-stop resource that’s available now - our brand-new Business Resource Guide.

Here’s what to expect in the guide — and how to download it for free!

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How To Make Your Event More Disability-Friendly

November 16, 2017

From street festivals, craft fairs and music/sporting events to weddings, reunions and parties – life is full of enjoyable ways to socialize and celebrate with friends and family. The Americans with Disabilities Act (ADA) prohibits discrimination and mandates accessibility in all public venues, but there are many additional ways to ensure people with disabilities feel welcome and included.  

Here are simple ways to plan a disability-friendly event that everyone can enjoy.

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