A Guide to Making Your Customer Service Disability-Friendly
Maybe it’s a waiter who doesn’t quite understand the order. Maybe it’s a phone representative who loses patience easily. Maybe it’s a cashier who refuses to make eye contact or uses a demeaning tone of voice.
No matter what your situation is, your customers with disabilities are simply your customers. Ensuring they have a positive experience today leads to increased business tomorrow. Does this sound good? It really is.
Follow this five-step guide to making sure your customer service is disability-friendly.Read More