'Ability For Hire' News

Can you imagine a time when individuals with disabilities didn’t enjoy the same rights and opportunities as everyone else? In reality, it hasn’t been very long.

The Americans with Disabilities Act (ADA) was passed in 1990. From public accommodations and employment to transportation, telecommunications and more – it’s been empowering people and opening doors (literally and figuratively) ever since.

Let’s take a look at how the Americans with Disabilities Act works.

Maybe it’s a waiter who doesn’t quite understand the order. Maybe it’s a phone representative who loses patience easily. Maybe it’s a cashier who refuses to make eye contact or uses a demeaning tone of voice.

No matter what your situation is, your customers with disabilities are simply your customers. Ensuring they have a positive experience today leads to increased business tomorrow. Does this sound good? It really is.

Follow this five-step guide to making sure your customer service is disability-friendly.